Welcome to DivyaSutra. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of Terms

By using DivyaSutra, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.

2. Products & Services

DivyaSutra offers spiritual, devotional, and religious products including, but not limited to:

• Pooja Essentials
• Rudraksha Malas
• Tulsi Malas
• Hanuman Chalisa Books
• Religious Accessories
• Spiritual Gift Items
• Other devotional products

We continuously update our product catalog and reserve the right to add, modify, discontinue, or limit any product without prior notice.

3. Product Information

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

• Product colors may vary slightly depending on your screen or device.
• Handmade or natural products may have slight variations in size, color, texture, or appearance.
• Minor differences should not be considered defects.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice.

We accept payment through secure payment gateways. By placing an order, you confirm that you are authorized to use the selected payment method.

DivyaSutra does not store your complete debit card, credit card, or banking information.

5. Order Acceptance

After placing an order, you will receive an order confirmation email or message.

This confirmation does not constitute acceptance of your order.

We reserve the right to:

• Cancel any order.
• Limit quantities purchased.
• Refuse service to anyone.
• Request additional verification before processing an order.

If your order is cancelled after payment has been received, the eligible amount will be refunded to your original payment method.

6. Shipping & Delivery

Shipping timelines are estimates only.

Actual delivery may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Natural disasters
• Government restrictions
• Other unforeseen circumstances

Please refer to our Shipping Policy for complete shipping information.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

8. User Responsibilities

By using our website, you agree that you will not:

• Provide false or misleading information.
• Attempt unauthorized access to our systems.
• Upload malicious software or viruses.
• Copy, reproduce, or misuse website content without permission.
• Engage in fraudulent or unlawful activities.

Violation of these Terms may result in suspension or termination of access to our website.

9. Intellectual Property

All website content, including but not limited to:

• Logos
• Product photographs
• Graphics
• Text
• Videos
• Icons
• Website design
• Branding

is the property of DivyaSutra or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, DivyaSutra shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business opportunities.
• Delays beyond our reasonable control.
• Technical interruptions or website downtime.
• Errors caused by third-party service providers.

Our total liability shall not exceed the amount paid by you for the affected order.

11. Third-Party Services

Our website may include links to third-party websites, payment gateways, courier services, or other external platforms.

We are not responsible for the content, privacy practices, or services offered by these third parties.

Your use of third-party services is subject to their respective terms and policies.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using DivyaSutra, you consent to the practices described in our Privacy Policy.

13. Force Majeure

DivyaSutra shall not be held responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Pandemic
• Government actions
• War
• Labor disputes
• Transportation disruptions
• Internet or power outages

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon being published on this page.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts where DivyaSutra operates.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: support@divyasutra.com 

Please include your order number (if applicable) when contacting our support team so we can assist you more efficiently.

Thank you for choosing DivyaSutra. We appreciate your trust and are committed to providing authentic spiritual products along with a safe and reliable shopping experience.